Embedded Files
LEARNING PATHWAY
AGILE SELF-STARTER KIT
AGILE SELF-STARTER KIT
Customer Experience-How To Create A Customer Journey Map.mp4Customer Journey Map
Customer Experience-Single Customer View (SCV) in 90 seconds.mp4Single Customer View
Customer Experience-What is a Customer Experience.mp4What is Customer Experience Pt. 1
Customer Experience-What is Customer Experience.mp4What is Customer Experience Pt. 2
CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE
Customer Experience Pt. 1.mp41
Customer Experience Pt. 2.mp42
Customer Experience Pt. 3.mp43
HOW TO DESIGN YOUR CUSTOMER JOURNEY
HOW TO DESIGN YOUR CUSTOMER JOURNEY
What you'll learn from this course:
How to design a customer journey
The importance of using systems and technology throughout the customer journey
CUSTOMER SUCCESS | HOW TO ACTIVELY ENGAGE YOUR CUSTOMERS
CUSTOMER SUCCESS | HOW TO ACTIVELY ENGAGE YOUR CUSTOMERS
What you'll learn from this course:
The objective of this course is to help students learn new ways to more effectively engage their customers.
You will have greater knowledge and specific tools to help you improve your company’s customer engagement.
You will be introduced to The Customer Engagement Value Chain, the 7 walls separating companies and customers, customer insight, personas, and propositions.
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